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We will be processing your order within 48 hours of your placing the orders on taraley.com. Our preparation takes 4 - 5 days. Once we inspect for quality, we will be shipping your orders out and at that time, we will be providing you with Tracking Numbers via email. Please make sure to provide us with the correct and frequently-used email. Our normal shipping time takes 6 to 18 business days. If we are back-ordered on certain items, we will inform you as soon as we possibly can. For specialty items or items that are out of stock here in the US warehouse and that we need to fulfill them from our oversea warehouse, it might take an additional times.
We strongly encourage you to inspect the item closely when you received them because if they come to you in defective form, we will be sending you the return label so you can mail it back to us - incurring no cost to you. We love for you to love our products but we understand there will be those rare times when things don't work out. We value your support of our business so we hope the below Return/Exchange Policy will work for you.
To be eligible for a return, your item must be unused and in the same condition that you received it. That means all the tags are attached if they originally come with the tags. The products need to be unworn as we are not responsible for how the product was used. There will be no exception to this requirements.
Please let us know that you want to return within 7 days of delivery. Please send us an email to email@example.com and we will provide you with return instruction to return the items to our US warehouse.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 to 96 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items/flash sale/Daily Deals cannot be refunded.
If you purchase a special item as part of a deal with a regular-price item, when you return the regular price item only, we will refund minus the shipping cost for the whole order AND minus the difference of that special item and its regular price.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We strongly encourage you to make sure to order the correct sizing according to our sizing chart for clothing article to make sure they fit. Due to our inventory selling out very quickly after each launch, we might not be able to exchange the items you purchased for different size. In that case, we will process refund after we receive the items back into our warehouse. Please send us an email at email@example.com and we will provide instruction for the exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $45, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.